LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 25552M — Ageing Societies Community-Based Services
REF: MGT-AGEM-25552M
Who Is It For
This certification is designed for senior managers and leaders within healthcare, social services, and community organisations who have a strong understanding of ageing issues. It is essential for those seeking to advance their careers and improve community services tailored to the needs of the ageing population.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Inclusivity and Accessibility in Services
Understanding the Principles of Inclusivity in Ageing Services
6 classes
1.1 Define Inclusivity in Ageing Services
1.2 Identify Barriers to Accessibility for Older Adults
1.3 Explore the Impact of Ageing on Service Needs
1.4 Assess the Importance of Person-Centered Care
1.5 Develop Strategies for Enhancing Inclusivity in Services
1.6 Implement Best Practices for Accessible Ageing Services
Assessing Accessibility Needs in Ageing Communities
6 classes
2.1 Identify Key Accessibility Challenges in Ageing Communities
2.2 Analyze Existing Service Frameworks for Inclusivity
2.3 Evaluate the Role of Community Engagement in Assessing Needs
2.4 Develop Effective Survey Tools for Gathering Accessibility Data
2.5 Interpret Data to Identify Targeted Improvements in Services
2.6 Create an Action Plan for Implementing Accessibility Enhancements
Designing Inclusive Services for Diverse Ageing Populations
6 classes
3.1 Assess Diverse Needs in Ageing Populations
3.2 Identify Barriers to Accessibility in Services
3.3 Explore Universal Design Principles for Inclusivity
3.4 Develop Strategies for Community Engagement
3.5 Implement Feedback Mechanisms to Improve Services
3.6 Create Action Plans for Inclusive Service Delivery
Adapting Communication Strategies for Inclusivity
6 classes
4.1 Analyze Barriers in Communication for Diverse Populations
4.2 Identify Key Principles of Inclusive Communication
4.3 Explore Adaptation Techniques for Various Disabilities
4.4 Develop Clear Messaging Strategies for Community Services
4.5 Craft Inclusive Communication Tools for Stakeholders
4.6 Assess the Impact of Inclusive Communication on Service Delivery
Evaluating and Improving Service Inclusivity and Accessibility
6 classes
5.1 Assess Current Service Inclusivity and Accessibility
5.2 Identify Barriers to Access for Diverse Populations
5.3 Develop Inclusive Service Evaluation Criteria
5.4 Implement Accessibility Improvement Strategies
5.5 Engage Stakeholders in Inclusivity Feedback
5.6 Monitor and Review Accessibility Progress Over Time
2
Policy Development and Advocacy
Understanding Policy Frameworks for Ageing Societies
6 classes
1.1 Identify Key Components of Policy Frameworks for Ageing Societies
1.2 Analyze the Role of Stakeholders in Ageing Policy Development
1.3 Examine Case Studies of Successful Policy Implementation
1.4 Assess the Impact of Current Legislation on Ageing Populations
1.5 Develop Advocacy Strategies for Influencing Ageing Policies
1.6 Create a Policy Proposal for a Community-Based Ageing Service
Identifying Key Stakeholders in Ageing Policy Development
6 classes
2.1 Define Stakeholders in Ageing Policy Development
2.2 Assess the Influence of Stakeholders on Policy Outcomes
2.3 Map the Stakeholder Landscape in Ageing Services
2.4 Identify Key Influencers and Decision-Makers
2.5 Evaluate Stakeholder Needs and Perspectives
2.6 Develop Engagement Strategies for Stakeholders
Research and Evidence-Based Approaches to Policy Advocacy
6 classes
3.1 Define Key Concepts in Research and Evidence-Based Policy
3.2 Identify Reliable Sources and Methods for Gathering Evidence
3.3 Evaluate the Role of Data in Shaping Policy Decisions
3.4 Analyze Case Studies of Successful Policy Advocacy
3.5 Develop Skills for Effective Communication of Research Findings
3.6 Create a Practical Action Plan for Advocacy Based on Evidence
Strategies for Effective Policy Advocacy in Ageing Services
6 classes
4.1 Identify Key Stakeholders in Ageing Services Advocacy
4.2 Analyze Current Policies Affecting Ageing Populations
4.3 Develop Evidence-Based Arguments for Change
4.4 Craft Effective Messaging for Policy Advocacy
4.5 Utilize Social Media for Advocacy Campaigns
4.6 Evaluate the Impact of Advocacy Efforts on Policy Development
Evaluating the Impact of Policies on Ageing Communities
6 classes
5.1 Identify Key Policies Impacting Ageing Communities
5.2 Analyze Data Sources for Evaluating Policy Impact
5.3 Assess the Positive and Negative Effects of Policies
5.4 Engage Stakeholders in Policy Evaluation Discussions
5.5 Develop Frameworks for Measuring Policy Outcomes
5.6 Propose Recommendations for Policy Improvement
3
Evaluation and Quality Improvement
Foundations of Evaluation in Ageing Services
6 classes
1.1 Define Key Concepts in Evaluation for Ageing Services
1.2 Identify Stakeholders in Community-Based Ageing Services
1.3 Explore Methodologies for Evaluating Ageing Services
1.4 Analyze Indicators of Quality in Ageing Services
1.5 Assess Barriers to Effective Evaluation in Ageing Care
1.6 Develop an Action Plan for Continuous Quality Improvement
Developing Evaluation Frameworks for Community-Based Services
6 classes
2.1 Identify Key Components of Evaluation Frameworks
2.2 Assess Stakeholder Needs for Community-Based Services
2.3 Develop Measurable Objectives for Evaluations
2.4 Choose Appropriate Evaluation Methods and Tools
2.5 Implement Data Collection Techniques Effectively
2.6 Analyze Evaluation Results for Quality Improvement
Data Collection Methods for Quality Improvement
6 classes
3.1 Identify Key Data Collection Methods for Quality Improvement
3.2 Compare Quantitative and Qualitative Data Collection Techniques
3.3 Explore Ethical Considerations in Data Collection
3.4 Design a Data Collection Plan for Community-Based Services
3.5 Analyze Data Collection Tools and Their Effectiveness
3.6 Apply Data Collection Insights to Drive Quality Improvement Initiatives
Analyzing Evaluation Data for Service Enhancement
6 classes
4.1 Identify Key Metrics for Evaluation Success
4.2 Collect and Organize Evaluation Data Effectively
4.3 Analyze Quantitative and Qualitative Data for Insights
4.4 Interpret Data Results to Identify Service Gaps
4.5 Develop Actionable Recommendations for Service Improvement
4.6 Create a Plan for Implementing Evaluation Findings
Implementing Change Based on Evaluation Insights
6 classes
5.1 Identify Key Evaluation Insights for Change
5.2 Analyze Barriers to Implementing Change
5.3 Develop Strategies for Effective Change Management
5.4 Engage Stakeholders in the Change Process
5.5 Create an Action Plan for Implementation
5.6 Assess Impact of Changes on Community Services
4
Strategic Leadership in Ageing Services
Foundations of Strategic Leadership in Ageing Services
6 classes
1.1 Define Strategic Leadership in the Context of Ageing Services
1.2 Identify Key Characteristics of Effective Leaders in Ageing Services
1.3 Analyze the Impact of Demographic Changes on Strategic Leadership
1.4 Develop Vision and Mission Statements for Ageing Service Organizations
1.5 Explore Stakeholder Engagement Strategies in Ageing Services
1.6 Create an Action Plan for Implementing Leadership Strategies in Ageing Services
Understanding the Ageing Population: Trends and Demographics
6 classes
2.1 Analyze Current Trends in Ageing Population Dynamics
2.2 Identify Key Demographic Shifts Impacting Ageing Services
2.3 Explore Socioeconomic Factors Affecting Ageing Communities
2.4 Assess Implications of Ageing Populations on Healthcare Demand
2.5 Develop Strategies for Community-Based Ageing Services
2.6 Implement Action Plans for Meeting Ageing Population Needs
Strategic Planning and Development in Ageing Services
6 classes
3.1 Analyze Strategic Frameworks for Ageing Services
3.2 Identify Key Stakeholders in Ageing Service Planning
3.3 Develop Effective Vision and Mission Statements
3.4 Assess Community Needs and Resources for Ageing Services
3.5 Design Action Plans for Implementing Ageing Services
3.6 Evaluate Outcomes and Impact of Ageing Service Strategies
Innovative Leadership Practices for Ageing Services
6 classes
4.1 Explore Innovative Leadership Models in Ageing Services
4.2 Analyze the Role of Community Engagement in Leadership
4.3 Implement Strategies for Fostering Collaboration in Teams
4.4 Develop Adaptive Leadership Skills for Ageing Populations
4.5 Evaluate the Impact of Technology on Ageing Services Leadership
4.6 Create an Action Plan for Innovative Practices in Ageing Services
Evaluating Impact and Measuring Success in Ageing Services
6 classes
5.1 Define Key Metrics for Measuring Success in Ageing Services
5.2 Analyze Case Studies of Successful Ageing Service Implementations
5.3 Develop Evaluation Frameworks for Community-Based Ageing Services
5.4 Utilize Quantitative and Qualitative Data in Impact Assessments
5.5 Create Action Plans Based on Evaluation Findings
5.6 Engage Stakeholders in Continuous Improvement Processes
5
ISO 25552M Standards and Implementation
Understanding ISO 25552M: Core Concepts and Principles
6 classes
1.1 Define Key Terms in ISO 25552M Standards
1.2 Explore Core Concepts of Ageing Societies
1.3 Understand Principles of Community-Based Services
1.4 Analyze the Role of Leadership in ISO 25552M Implementation
1.5 Identify Stakeholder Responsibilities in Ageing Services
1.6 Assess the Impact of ISO 25552M on Service Delivery
Frameworks for Implementation: Standards and Best Practices
6 classes
2.1 Explore Key ISO 25552M Standards for Ageing Societies
2.2 Identify Best Practices in Community-Based Services
2.3 Analyze Case Studies of Successful Implementation
2.4 Develop a Framework for Assessing Local Needs
2.5 Design a Pilot Programme for Community Implementation
2.6 Evaluate Outcomes and Feedback for Continuous Improvement
Assessment Tools: Evaluating Community-Based Services
6 classes
3.1 Define Key Assessment Tools for Community-Based Services
3.2 Explore Qualitative Methods for Evaluating Service Impact
3.3 Analyze Quantitative Metrics in Service Assessment
3.4 Implement Effective Data Collection Strategies
3.5 Utilize Feedback Mechanisms for Continuous Improvement
3.6 Develop an Action Plan Based on Assessment Results
Stakeholder Engagement: Collaboration for Successful Implementation
6 classes
4.1 Identify Key Stakeholders for Community Services Implementation
4.2 Analyze Stakeholder Needs and Expectations
4.3 Develop Effective Communication Strategies for Engagement
4.4 Foster Collaborative Relationships Among Stakeholders
4.5 Evaluate Stakeholder Feedback for Continuous Improvement
4.6 Apply Best Practices in Stakeholder Engagement for ISO 25552M
Monitoring and Continuous Improvement: Ensuring Quality in Ageing Services
6 classes
5.1 Define Key Metrics for Monitoring Ageing Services
5.2 Develop Effective Data Collection Strategies
5.3 Analyze Quality Indicators in Ageing Services
5.4 Implement Feedback Loops for Continuous Improvement
5.5 Establish Action Plans Based on Monitoring Results
5.6 Facilitate Stakeholder Engagement for Quality Assurance
6
Community-Based Services Management
Understanding Ageing Societies and the Role of Community-Based Services
6 classes
1.1 Analyze the Demographic Trends Influencing Ageing Societies
1.2 Identify Key Challenges Faced by Ageing Populations
1.3 Explore the Principles of Community-Based Services for the Elderly
1.4 Assess the Role of Local Governments in Supporting Ageing Citizens
1.5 Design Effective Community Programs for Ageing Individuals
1.6 Evaluate the Impact of Community-Based Services on Quality of Life
Frameworks and Standards for Community-Based Services Management
6 classes
2.1 Define Key Frameworks in Community-Based Services Management
2.2 Analyze ISO 25552M Standards and their Impact on Ageing Societies
2.3 Evaluate Best Practices for Implementing Community-Based Services
2.4 Identify Stakeholder Engagement Strategies for Community Service Networks
2.5 Develop a Framework for Monitoring and Evaluating Service Quality
2.6 Design a Community-Based Service Improvement Plan Using ISO Standards
Leadership Strategies in Community-Based Services
6 classes
3.1 Understand Leadership Theories in Community-Based Services
3.2 Assess the Role of Emotional Intelligence in Leadership
3.3 Explore Collaborative Leadership Models for Community Engagement
3.4 Develop Effective Communication Strategies for Leaders
3.5 Evaluate Decision-Making Approaches in Community Service Management
3.6 Implement Leadership Action Plans for Ageing Societies
Stakeholder Engagement and Collaborative Approaches
6 classes
4.1 Identify Key Stakeholders in Community-Based Services
4.2 Analyze Stakeholder Needs and Expectations
4.3 Explore Collaborative Approaches in Community Engagement
4.4 Develop Effective Communication Strategies for Stakeholder Involvement
4.5 Implement Strategies for Building Trust among Stakeholders
4.6 Evaluate the Impact of Collaboration on Community Services Outcomes
Innovative Practices and Technologies in Community-Based Services
6 classes
5.1 Identify Key Innovative Practices in Community-Based Services
5.2 Analyze the Role of Technology in Enhancing Community Services
5.3 Explore Case Studies of Successful Community-Based Innovations
5.4 Develop Strategies for Implementing Innovative Practices Locally
5.5 Evaluate the Impact of Community Engagement on Service Improvement
5.6 Create a Proposal for a Technology-Driven Community Service Initiative
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM