LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 26000CSRM — Social Responsibility in Care Services
REF: MGT-CSRM-26000CSRM
Who Is It For
This certification is designed for senior management professionals, including directors and senior executives in care service organisations. Candidates should possess significant leadership experience and require this certification to enhance their strategic capabilities in social responsibility.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Evaluation and Continuous Improvement
Understanding the Evaluation Process in Care Services
6 classes
1.1 Identify Key Components of the Evaluation Process in Care Services
1.2 Analyze Stakeholder Involvement in Evaluation for Care Services
1.3 Develop Criteria for Measuring Effectiveness in Care Service Evaluations
1.4 Explore Data Collection Methods for Evaluating Care Services
1.5 Interpret Evaluation Results to Drive Continuous Improvement
1.6 Formulate an Action Plan Based on Evaluation Insights in Care Services
Key Performance Indicators and Metrics for Care Services
6 classes
2.1 Define Key Performance Indicators Relevant to Care Services
2.2 Identify Metrics for Measuring Care Service Effectiveness
2.3 Analyze Data Collection Methods for Performance Metrics
2.4 Apply KPI Dashboards to Monitor Care Service Performance
2.5 Evaluate the Impact of KPIs on Continuous Improvement Strategies
2.6 Develop Action Plans Based on KPI Analysis for Enhanced Care Services
Conducting Internal Audits for Continuous Improvement
6 classes
3.1 Identify the Purpose and Scope of Internal Audits
3.2 Develop Effective Audit Checklists and Tools
3.3 Collect and Analyze Data During Internal Audits
3.4 Engage Stakeholders for Feedback and Insights
3.5 Document Findings and Recommendations Clearly
3.6 Create Action Plans for Continuous Improvement Based on Audit Results
Stakeholder Engagement in Evaluation Processes
6 classes
4.1 Identify Key Stakeholders in Care Service Evaluation
4.2 Analyze Stakeholder Needs and Expectations
4.3 Develop Effective Communication Strategies for Stakeholder Engagement
4.4 Facilitate Stakeholder Workshops for Collaborative Evaluation
4.5 Collect and Analyze Stakeholder Feedback on Evaluation Processes
4.6 Integrate Stakeholder Insights into Continuous Improvement Plans
Implementing Change Based on Evaluation Findings
6 classes
5.1 Assessing Evaluation Results for Care Improvement
5.2 Identifying Key Areas for Change in Care Services
5.3 Developing Action Plans Based on Findings
5.4 Engaging Stakeholders in the Change Process
5.5 Monitoring Implementation of Changes in Care Practices
5.6 Evaluating the Impact of Changes on Care Quality
2
Implementation and Monitoring
Understanding ISO 26000 and its Relevance to Care Services
6 classes
1.1 Define ISO 26000 and Its Core Principles
1.2 Assess the Importance of Social Responsibility in Care Services
1.3 Identify Stakeholders and Their Roles in Implementing ISO 26000
1.4 Develop Strategies for Aligning Care Service Practices with ISO 26000
1.5 Create an Action Plan for Monitoring Compliance with ISO 26000
1.6 Evaluate the Impact of ISO 26000 on Care Service Quality and Outcomes
Planning for Social Responsibility Implementation in Care Services
6 classes
2.1 Assess Current Practices in Social Responsibility
2.2 Establish Objectives for Social Responsibility in Care Services
2.3 Develop an Action Plan for Implementation
2.4 Engage Stakeholders in the Social Responsibility Process
2.5 Monitor Progress and Evaluate Effectiveness
2.6 Report Outcomes and Adjust Strategies for Improvement
Engaging Stakeholders in the Implementation Process
6 classes
3.1 Identify Key Stakeholders in Care Services
3.2 Assess Stakeholder Interests and Influence
3.3 Develop Effective Communication Strategies
3.4 Foster Collaborative Partnerships for Implementation
3.5 Monitor Stakeholder Engagement Throughout the Process
3.6 Evaluate Outcomes of Stakeholder Participation
Monitoring and Measuring Social Responsibility Performance
6 classes
4.1 Understand Key Performance Indicators for Social Responsibility
4.2 Analyze Tools for Measuring Social Responsibility Performance
4.3 Develop a Framework for Monitoring Social Responsibility Activities
4.4 Implement Effective Data Collection Techniques for Social Metrics
4.5 Evaluate Performance Against Social Responsibility Benchmarks
4.6 Create a Reporting Strategy for Social Responsibility Outcomes
Continuous Improvement and Reporting in Care Services
6 classes
5.1 Analyze Current Practices in Care Services
5.2 Identify Areas for Continuous Improvement
5.3 Develop Action Plans for Improvement Initiatives
5.4 Implement Monitoring Tools for Performance Measurement
5.5 Evaluate the Effectiveness of Improvement Strategies
5.6 Report Findings and Insights on Continuous Improvement
3
Stakeholder Engagement and Communication
Understanding Stakeholder Identification in Care Services
6 classes
1.1 Define Stakeholders in Care Services
1.2 Identify Primary and Secondary Stakeholders
1.3 Analyze Stakeholder Needs and Expectations
1.4 Map Stakeholder Influence and Impact
1.5 Develop Effective Communication Strategies for Stakeholders
1.6 Evaluate Stakeholder Engagement Outcomes in Care Services
Effective Communication Strategies with Stakeholders
6 classes
2.1 Identify Key Stakeholders in Care Services
2.2 Analyze Stakeholder Needs and Expectations
2.3 Develop Tailored Communication Strategies
2.4 Utilize Active Listening Techniques with Stakeholders
2.5 Implement Feedback Mechanisms for Continuous Improvement
2.6 Evaluate the Effectiveness of Communication with Stakeholders
Engagement Techniques for Diverse Stakeholder Groups
6 classes
3.1 Identify Diverse Stakeholder Groups in Care Services
3.2 Analyze the Needs and Expectations of Stakeholders
3.3 Develop Tailored Communication Strategies for Engagement
3.4 Utilize Active Listening Techniques for Effective Dialogue
3.5 Implement Feedback Mechanisms for Stakeholder Input
3.6 Evaluate the Impact of Engagement Techniques on Stakeholder Relationships
Measuring and Evaluating Stakeholder Engagement Impact
6 classes
4.1 Define Stakeholder Engagement Metrics for Care Services
4.2 Analyze Effective Communication Strategies with Stakeholders
4.3 Identify Tools for Measuring Stakeholder Engagement Impact
4.4 Evaluate Quantitative Data from Stakeholder Feedback
4.5 Assess Qualitative Outcomes of Stakeholder Engagement Initiatives
4.6 Develop Action Plans Based on Stakeholder Engagement Evaluation
Building Long-Term Relationships with Stakeholders
6 classes
5.1 Identify Key Stakeholders in Care Services
5.2 Analyze Stakeholder Needs and Expectations
5.3 Develop Effective Communication Strategies for Engagement
5.4 Implement Feedback Mechanisms for Stakeholder Input
5.5 Foster Collaborative Relationships through Trust-Building Activities
5.6 Evaluate Long-Term Stakeholder Relationships and Continuously Improve
4
Strategic Planning for Social Impact
Understanding Social Responsibility Principles in Care Services
6 classes
1.1 Define Key Social Responsibility Concepts in Care Services
1.2 Explore the Principles of ISO 26000 in Care Context
1.3 Analyze the Importance of Stakeholder Engagement
1.4 Assess the Role of Leadership in Promoting Social Responsibility
1.5 Identify Strategies for Implementing Social Responsibility Practices
1.6 Evaluate Case Studies of Social Impact in Care Services
Frameworks for Strategic Planning in Care Services
6 classes
2.1 Identify Key Frameworks for Strategic Planning in Care Services
2.2 Analyze the Role of Stakeholder Engagement in Strategic Planning
2.3 Assess Current Social Impact Assessment Methods
2.4 Develop Goals Aligned with ISO 26000 Principles
2.5 Create a Strategic Plan Template for Care Services
2.6 Evaluate the Implementation of Strategic Plans for Continuous Improvement
Stakeholder Engagement and Collaboration Strategies
6 classes
3.1 Identify Key Stakeholders in Care Services
3.2 Analyze Stakeholder Needs and Expectations
3.3 Develop Effective Communication Strategies for Engagement
3.4 Facilitate Collaborative Partnerships in Care Services
3.5 Evaluate the Impact of Stakeholder Engagement
3.6 Create an Action Plan for Ongoing Stakeholder Collaboration
Measuring and Evaluating Social Impact in Care Services
6 classes
4.1 Define Key Concepts of Social Impact in Care Services
4.2 Identify Metrics for Measuring Social Impact in Care
4.3 Collect Qualitative and Quantitative Data for Evaluation
4.4 Analyze Data to Assess Social Impact Effectiveness
4.5 Develop Case Studies to Illustrate Successful Impact
4.6 Create an Action Plan for Continuous Improvement in Care Services
Sustainable Development Goals and Their Application in Care Services
6 classes
5.1 Explore the Sustainable Development Goals (SDGs) Framework
5.2 Identify Key SDGs Relevant to Care Services
5.3 Assess Current Practices Against the SDGs in Care Settings
5.4 Develop Action Plans to Address SDGs in Care Services
5.5 Integrate Stakeholder Engagement for SDG Implementation
5.6 Evaluate and Report on SDG Impact in Care Services
5
ISO 26000 Principles and Framework
Understanding ISO 26000: An Overview of Social Responsibility Principles
6 classes
1.1 Define the Key Concepts of Social Responsibility
1.2 Explore the Seven Core Principles of ISO 26000
1.3 Identify Stakeholders in Care Services Context
1.4 Assess the Importance of Governance in Social Responsibility
1.5 Evaluate the Impact of Social Responsibility on Care Services
1.6 Develop a Personal Action Plan for Implementing ISO 26000 Principles
Core Subjects of ISO 26000: Identifying Key Issues in Care Services
6 classes
2.1 Understand the Principles of ISO 26000 in Care Services
2.2 Recognize Core Subjects Relevant to Care Service Social Responsibility
2.3 Identify Key Stakeholders in Care Services and Their Expectations
2.4 Evaluate Social, Environmental, and Economic Issues in Care Services
2.5 Analyze Case Studies on Social Responsibility Practices in Care
2.6 Develop an Action Plan to Address Key Issues in Care Services
Stakeholder Engagement: Developing Relationships in Care Services
6 classes
3.1 Identify Key Stakeholders in Care Services
3.2 Analyze Stakeholder Needs and Expectations
3.3 Develop Effective Communication Strategies for Stakeholder Engagement
3.4 Foster Collaborative Relationships with Stakeholders
3.5 Evaluate the Impact of Stakeholder Engagement on Care Services
3.6 Create an Action Plan for Continuous Stakeholder Engagement
Implementing ISO 26000: Best Practices for Care Services
6 classes
4.1 Assessing Current Practices in Care Services
4.2 Identifying Stakeholder Needs and Expectations
4.3 Developing an Action Plan for ISO 26000 Implementation
4.4 Integrating Social Responsibility into Care Service Policies
4.5 Measuring and Evaluating Outcomes of Social Responsibility Practices
4.6 Communicating Social Responsibility Initiatives to Stakeholders
Evaluating Impact: Measuring Social Responsibility in Care Services
6 classes
5.1 Define Key Indicators for Measuring Social Responsibility in Care Services
5.2 Analyze Stakeholder Feedback for Evaluating Care Service Impact
5.3 Develop a Framework for Data Collection on Social Responsibility
5.4 Interpret Data to Assess Social Responsibility Outcomes
5.5 Design a Reporting Template for Social Responsibility Evaluation
5.6 Create an Action Plan for Continuous Improvement Based on Evaluation Results
6
Introduction to Social Responsibility
Understanding Social Responsibility in Care Services
6 classes
1.1 Define Social Responsibility in Care Services
1.2 Explore the Importance of Social Responsibility for Care Services
1.3 Identify Key Principles of ISO 26000 in Care Settings
1.4 Analyze Case Studies of Social Responsibility in Action
1.5 Evaluate the Impact of Social Responsibility on Stakeholders
1.6 Develop a Personal Action Plan for Implementing Social Responsibility
ISO 26000: Principles and Core Subjects
6 classes
2.1 Understand ISO 26000: An Overview of Social Responsibility
2.2 Identify the Seven Core Subjects of ISO 26000
2.3 Explore the Principles of Social Responsibility
2.4 Analyze Stakeholder Engagement in Care Services
2.5 Evaluate Organizational Governance and Its Impact
2.6 Apply ISO 26000 Principles to Improve Practices in Care Services
Ethical Decision-Making in Care Services
6 classes
3.1 Define Key Concepts in Ethical Decision-Making
3.2 Identify Ethical Dilemmas in Care Services
3.3 Explore Ethical Theories Relevant to Care
3.4 Analyze Case Studies in Ethical Decision-Making
3.5 Develop a Framework for Ethical Choices
3.6 Apply Ethical Decision-Making in Real-Life Scenarios
Stakeholder Engagement and Communication
6 classes
4.1 Identify Key Stakeholders in Care Services
4.2 Analyze Stakeholder Needs and Expectations
4.3 Develop Effective Communication Strategies
4.4 Utilize Feedback Mechanisms for Stakeholder Engagement
4.5 Implement Collaborative Approaches in Care Services
4.6 Evaluate the Impact of Stakeholder Engagement
Measuring and Reporting Social Responsibility Efforts
6 classes
5.1 Define Key Metrics for Measuring Social Responsibility in Care Services
5.2 Develop a Framework for Reporting Social Responsibility Efforts
5.3 Analyze Best Practices in Social Responsibility Reporting
5.4 Identify Stakeholders and Their Reporting Needs
5.5 Create Sample Reports on Social Responsibility Initiatives
5.6 Evaluate the Impact of Social Responsibility Reporting on Care Services
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM