LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 9001GOV — Quality Management Applied to Governance Framework
REF: MGT-GOV-9001GOV
Who Is It For
This certification is designed for senior leaders, managers, and governance professionals with significant experience in their respective fields. It is suited for individuals seeking to elevate their proficiency in quality management systems specifically tailored to governance practices.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Stakeholder Engagement and Satisfaction
Understanding Stakeholders in Governance Frameworks
6 classes
1.1 Identify Key Stakeholders in Governance Frameworks
1.2 Analyze Stakeholder Needs and Expectations
1.3 Map Stakeholder Influence and Interest
1.4 Develop Effective Communication Strategies for Stakeholders
1.5 Measure Stakeholder Satisfaction and Feedback
1.6 Implement Continuous Improvement for Stakeholder Engagement
Identifying Stakeholder Needs and Expectations
6 classes
2.1 Define Stakeholders and Their Impact on Governance
2.2 Analyze Stakeholder Segments and Prioritize Engagement
2.3 Explore Methods for Collecting Stakeholder Feedback
2.4 Identify Common Needs and Expectations of Stakeholders
2.5 Evaluate Stakeholder Satisfaction Metrics and Tools
2.6 Develop an Action Plan to Address Stakeholder Needs
Methods and Tools for Stakeholder Engagement
6 classes
3.1 Identify Stakeholders Using Mapping Techniques
3.2 Analyze Stakeholder Needs and Expectations
3.3 Develop Effective Communication Strategies for Engagement
3.4 Utilize Feedback Mechanisms to Measure Satisfaction
3.5 Evaluate Stakeholder Engagement Performance Metrics
3.6 Create an Action Plan for Continuous Engagement Improvement
Measuring Stakeholder Satisfaction
6 classes
4.1 Identify Key Stakeholders and Their Expectations
4.2 Develop Stakeholder Satisfaction Metrics and Indicators
4.3 Collect Stakeholder Feedback Through Surveys and Interviews
4.4 Analyze Data to Measure Stakeholder Satisfaction Levels
4.5 Implement Strategies for Enhancing Stakeholder Engagement
4.6 Evaluate and Report on Stakeholder Satisfaction Outcomes
Integrating Stakeholder Feedback into Quality Management Systems
6 classes
5.1 Identify Key Stakeholders in Quality Management
5.2 Gather Effective Feedback from Stakeholders
5.3 Analyze Stakeholder Feedback for Quality Improvement
5.4 Integrate Feedback into Quality Management Systems
5.5 Develop Strategies for Continuous Stakeholder Engagement
5.6 Measure Stakeholder Satisfaction and Quality Outcomes
2
Strategic Initiatives in Quality Management
Understanding Quality Management Principles in Governance
6 classes
1.1 Define Quality Management Principles in Governance
1.2 Identify Key Components of ISO 9001 in Governance
1.3 Analyze the Role of Leadership in Quality Management
1.4 Evaluate Strategic Initiatives for Quality Improvement
1.5 Implement Quality Management Practices in Governance Structures
1.6 Measure Success: Assessing Quality Outcomes in Governance
Strategic Planning for Quality Initiatives
6 classes
2.1 Assess Current Quality Management Systems
2.2 Define Strategic Objectives for Quality Initiatives
2.3 Identify Stakeholders and Their Roles in Quality Planning
2.4 Develop Key Performance Indicators for Quality Success
2.5 Create a Quality Initiative Roadmap
2.6 Evaluate and Adjust Strategic Quality Plans
Quality Standards and Compliance in Governance Frameworks
6 classes
3.1 Identify Key Quality Standards in Governance Frameworks
3.2 Analyze the Importance of Compliance in Quality Management
3.3 Evaluate the Role of ISO 9001 in Enhancing Governance Effectiveness
3.4 Assess Common Challenges in Implementing Quality Standards
3.5 Develop Strategies for Ensuring Continuous Compliance
3.6 Plan an Actionable Framework for Quality Management in Leadership
Implementing and Managing Quality Improvement Projects
6 classes
4.1 Identify Key Quality Improvement Projects in Governance
4.2 Define Objectives and Scope for Quality Initiatives
4.3 Develop a Stakeholder Engagement Strategy
4.4 Implement Effective Quality Improvement Methodologies
4.5 Monitor and Evaluate Quality Improvement Outcomes
4.6 Institutionalize Best Practices for Sustained Quality Management
Measuring Success: Key Performance Indicators in Quality Management
6 classes
5.1 Define Key Performance Indicators (KPIs) in Quality Management
5.2 Identify Different Types of KPIs Relevant to Quality Management
5.3 Analyze the Importance of KPIs in Measuring Organizational Success
5.4 Develop SMART Criteria for Effective KPI Selection
5.5 Create a KPI Dashboard for Monitoring Quality Management Performance
5.6 Evaluate KPI Outcomes and Continuous Improvement Strategies
3
Designing Quality Management Systems
Foundations of Quality Management Systems: Principles and Concepts
6 classes
1.1 Define Core Principles of Quality Management Systems
1.2 Explore Key Concepts in Quality Management Frameworks
1.3 Analyze the Role of Leadership in Implementing Quality Management
1.4 Identify Stakeholder Needs and Expectations in Quality Management
1.5 Examine Continuous Improvement Processes in Quality Management
1.6 Apply Quality Management Principles to Real-World Governance Scenarios
ISO 9001 Standards: Structure and Requirements
6 classes
2.1 Understand the Purpose and Benefits of ISO 9001 Standards
2.2 Explore the Key Principles of Quality Management Systems
2.3 Identify the Structure of ISO 9001:2015 Standards
2.4 Analyze the Core Requirements of ISO 9001: Leadership and Context
2.5 Assess the Importance of Risk-Based Thinking in Quality Management
2.6 Apply ISO 9001 Framework to Develop a Quality Management System
Stakeholder Engagement and Communication in Quality Management
6 classes
3.1 Identify Key Stakeholders in Quality Management
3.2 Analyze Stakeholder Needs and Expectations
3.3 Develop Effective Communication Strategies for Stakeholders
3.4 Implement Stakeholder Engagement Techniques
3.5 Evaluate the Impact of Stakeholder Feedback on Quality Management
3.6 Create a Continuous Communication Plan for Stakeholder Engagement
Risk Management and Continuous Improvement in Governance Systems
6 classes
4.1 Identify and Analyze Risks in Governance Frameworks
4.2 Integrate Risk Assessment into Quality Management Systems
4.3 Develop Mitigation Strategies for Identified Risks
4.4 Establish Continuous Improvement Processes in Governance
4.5 Implement Monitoring Mechanisms for Quality Standards
4.6 Evaluate the Effectiveness of Risk Management Strategies
Implementing and Auditing Quality Management Systems in Governance
6 classes
5.1 Understand Key Principles of Quality Management Systems
5.2 Identify Governance Framework Components for Quality Management
5.3 Develop Effective Quality Management Procedures for Governance
5.4 Implement Quality Management Systems in Governance Practices
5.5 Conduct Internal Audits of Quality Management Systems
5.6 Review and Improve Quality Management Practices in Governance
4
Performance Analysis and Metrics
Understanding Performance Metrics in Governance
6 classes
1.1 Define Key Performance Metrics in Governance
1.2 Analyze the Importance of Performance Metrics for Effective Governance
1.3 Explore Different Types of Performance Metrics in Governance
1.4 Examine Tools and Techniques for Measuring Performance in Governance
1.5 Interpret Performance Data to Enhance Governance Decision-Making
1.6 Develop Action Plans Based on Performance Metric Analysis
Data Collection Techniques for Performance Analysis
6 classes
2.1 Identify Key Performance Indicators for Data Collection
2.2 Explore Qualitative and Quantitative Data Collection Methods
2.3 Implement Surveys and Questionnaires for Feedback Gathering
2.4 Analyze Existing Data Sources for Performance Metrics
2.5 Utilize Observation Techniques for Performance Insights
2.6 Develop a Data Collection Plan for Performance Analysis
Setting Key Performance Indicators (KPIs)
6 classes
3.1 Define the Purpose of Key Performance Indicators (KPIs)
3.2 Identify Characteristics of Effective KPIs
3.3 Analyze Stakeholder Needs for Relevant KPIs
3.4 Develop SMART Criteria for KPI Creation
3.5 Create a KPI Framework Aligned with Governance Objectives
3.6 Evaluate and Adjust KPIs Based on Performance Data
Analyzing Performance Data for Strategic Insights
6 classes
4.1 Define Key Performance Metrics for Analysis
4.2 Collect and Organize Performance Data Effectively
4.3 Analyze Data Trends to Identify Performance Gaps
4.4 Utilize Data Visualization Tools for Insight Presentation
4.5 Interpret Performance Data to Drive Strategic Decisions
4.6 Develop Action Plans Based on Data Analysis Insights
Reporting and Communicating Performance Metrics
6 classes
5.1 Identify Key Performance Indicators for Governance
5.2 Collect and Organize Performance Data Effectively
5.3 Analyze Trends and Insights from Performance Metrics
5.4 Create Clear and Concise Performance Reports
5.5 Communicate Findings to Stakeholders Persuasively
5.6 Utilize Feedback to Improve Future Performance Reporting
5
ISO 9001 Standards Application
Understanding ISO 9001 Standards: Principles and Framework
6 classes
1.1 Identify the Core Principles of ISO 9001 Standards
1.2 Explore the Key Components of the ISO 9001 Framework
1.3 Analyze the Importance of Customer Focus in Quality Management
1.4 Examine the Role of Leadership in Implementing ISO 9001
1.5 Assess Risk-Based Thinking within the ISO 9001 Framework
1.6 Apply ISO 9001 Principles to Develop a Quality Management Plan
The Role of Leadership in Quality Management Systems
6 classes
2.1 Understand Leadership's Impact on Quality Management Systems
2.2 Identify Key Leadership Qualities for Quality Assurance
2.3 Explore the Role of Leadership in Developing Quality Policies
2.4 Analyze Leadership Strategies for Employee Engagement in Quality Management
2.5 Evaluate Leadership Communication Techniques for Quality Objectives
2.6 Implement Leadership Practices to Foster a Quality-Driven Culture
Risk Management and Continuous Improvement in ISO 9001
6 classes
3.1 Identify and Assess Risks in ISO 9001 Framework
3.2 Analyze Risk Impact on Quality Management Systems
3.3 Develop Mitigation Strategies for Identified Risks
3.4 Implement Risk Management Procedures Effectively
3.5 Measure and Monitor Risk Management Outcomes
3.6 Foster a Culture of Continuous Improvement in ISO 9001
Document Control and Process Management in Governance
6 classes
4.1 Explore the Importance of Document Control in Governance
4.2 Identify Key Elements of ISO 9001 Document Control Standards
4.3 Develop a Document Control Procedure for Governance Frameworks
4.4 Implement Process Management Techniques in Governance
4.5 Analyze the Impact of Effective Document Control on Quality Management
4.6 Evaluate Compliance with ISO 9001 Standards in Document Handling
Auditing and Evaluating Quality Management Systems
6 classes
5.1 Understand the Principles of Auditing Quality Management Systems
5.2 Identify Key Elements of ISO 9001 Standards for Audits
5.3 Develop Effective Audit Checklists for Quality Management
5.4 Conduct Mock Audits: Practice Evaluating Compliance
5.5 Analyze Audit Findings and Their Impact on Governance
5.6 Implement Continuous Improvement Strategies Post-Audit
6
Governance Frameworks and Quality Management
Understanding Governance Frameworks and Their Importance in Quality Management
6 classes
1.1 Define Governance Frameworks and Their Key Components
1.2 Explore the Relationship Between Governance and Quality Management
1.3 Identify Different Types of Governance Frameworks
1.4 Analyze the Role of Stakeholders in Governance Frameworks
1.5 Assess the Impact of Governance Frameworks on Quality Outcomes
1.6 Implement Best Practices for Integrating Governance and Quality Management
Key Components of ISO 9001 and Its Application in Governance
6 classes
2.1 Identify the Key Principles of ISO 9001 in Governance
2.2 Analyze the Structure of a Quality Management System
2.3 Explore the Role of Leadership in Implementing ISO 9001
2.4 Assess Stakeholder Engagement within ISO 9001 Framework
2.5 Evaluate Continuous Improvement Strategies in Governance
2.6 Apply ISO 9001 Standards to Real-World Governance Challenges
Risk Management and Quality Control in Governance Structures
6 classes
3.1 Identify Key Risks within Governance Frameworks
3.2 Assess Impact of Identified Risks on Quality Management
3.3 Explore Risk Mitigation Strategies in Governance Structures
3.4 Implement Quality Control Measures for Risk Management
3.5 Evaluate the Effectiveness of Risk Management Practices
3.6 Develop a Continuous Improvement Plan for Governance Quality
Performance Measurement and Continuous Improvement in Governance Frameworks
6 classes
4.1 Define Key Performance Indicators for Governance Frameworks
4.2 Analyze Existing Performance Measurement Techniques in Governance
4.3 Implement Feedback Loops for Continuous Improvement
4.4 Evaluate the Impact of Performance Measurement on Decision-Making
4.5 Develop a Continuous Improvement Action Plan for Governance
4.6 Present Findings and Recommendations for Enhancing Governance Quality
Leading Organizational Change: Integrating Quality Management into Governance
6 classes
5.1 Assessing the Current Governance Framework for Quality Management Integration
5.2 Identifying Key Stakeholders in Organizational Change Initiatives
5.3 Developing a Vision for Quality Management in Governance
5.4 Designing Effective Communication Strategies for Change Implementation
5.5 Implementing Quality Management Tools within the Governance Framework
5.6 Evaluating the Impact of Quality Management on Organizational Change
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM