LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Health
ISO 9001A — Quality Management in Elderly Care Services
REF: HL-AGE-9001A
Who Is It For
This certification is intended for individuals currently in leadership roles within the elderly care sector, such as care managers and senior administrators, who possess significant experience in quality management systems and wish to further their expertise and career opportunities.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Continuous Improvement Practices
Foundations of Continuous Improvement in Elderly Care
6 classes
1.1 Define Continuous Improvement in Elderly Care Services
1.2 Identify Key Principles of Quality Management
1.3 Analyze Current Practices in Elderly Care
1.4 Evaluate Metrics for Measuring Improvement
1.5 Develop Strategies for Implementing Change
1.6 Create an Action Plan for Continuous Improvement
Identifying Opportunities for Improvement in Services
6 classes
2.1 Identify Areas for Improvement in Elderly Care Services
2.2 Analyze Feedback Mechanisms for Quality Enhancement
2.3 Employ Root Cause Analysis Techniques in Service Issues
2.4 Develop Metrics for Measuring Service Improvement
2.5 Create Action Plans Based on Improvement Opportunities
2.6 Implement and Evaluate Continuous Improvement Initiatives
Implementing Quality Improvement Frameworks
6 classes
3.1 Identify Key Components of Quality Improvement Frameworks
3.2 Analyze Current Practices in Elderly Care Services
3.3 Develop Measurable Objectives for Quality Improvement
3.4 Design a Step-by-Step Implementation Plan
3.5 Evaluate Outcomes Using Quality Metrics
3.6 Foster a Culture of Continuous Improvement Among Staff
Measuring Success: Key Performance Indicators
6 classes
4.1 Define Key Performance Indicators for Elderly Care Services
4.2 Identify Essential Metrics for Measuring Quality in Care
4.3 Analyze Data Collection Methods for Performance Indicators
4.4 Develop a System for Tracking Key Performance Indicators
4.5 Evaluate the Effectiveness of Established KPIs
4.6 Create an Action Plan for Continuous Improvement Based on KPI Results
Sustaining Continuous Improvement Culture in Elderly Care
6 classes
5.1 Define Continuous Improvement in Elderly Care
5.2 Identify Key Drivers for a Continuous Improvement Culture
5.3 Explore Tools and Techniques for Promoting Improvement
5.4 Develop Strategies to Engage Staff in Continuous Improvement
5.5 Measure and Evaluate the Impact of Improvement Initiatives
5.6 Create a Sustainable Plan for Ongoing Improvement
2
Leadership in Quality Management
Understanding Quality Management Principles in Elderly Care
6 classes
1.1 Define Key Quality Management Principles in Elderly Care
1.2 Identify the Importance of Leadership in Quality Management
1.3 Assess Current Quality Management Practices in Elderly Care Services
1.4 Explore Strategies for Enhancing Quality Management in Leadership Roles
1.5 Evaluate Case Studies of Effective Quality Management in Elderly Care
1.6 Develop an Action Plan to Implement Quality Management Principles
Leadership Styles and Their Impact on Quality in Care Services
6 classes
2.1 Identify Different Leadership Styles in Elderly Care
2.2 Evaluate the Impact of Autocratic Leadership on Care Quality
2.3 Assess the Benefits of Democratic Leadership in Care Settings
2.4 Analyze Transformational Leadership and Its Effect on Staff Motivation
2.5 Discuss Situational Leadership and Its Adaptability in Care Services
2.6 Create an Action Plan for Implementing Effective Leadership Styles
Establishing a Quality Culture in Elderly Care Organisations
6 classes
3.1 Define Quality Culture and Its Importance in Elderly Care
3.2 Identify Key Characteristics of a Positive Quality Culture
3.3 Analyze Leadership Roles in Fostering a Quality Culture
3.4 Develop Strategies for Engaging Staff in Quality Improvement
3.5 Implement Systems for Continuous Quality Monitoring and Feedback
3.6 Evaluate the Impact of Quality Culture on Elderly Care Outcomes
Strategies for Implementing ISO 9001A in Care Settings
6 classes
4.1 Analyze the Importance of ISO 9001A in Elderly Care Services
4.2 Identify Key Components of ISO 9001A Standards
4.3 Develop a Step-by-Step Implementation Plan for ISO 9001A
4.4 Engage Stakeholders in the Quality Management Process
4.5 Evaluate Metrics for Monitoring ISO 9001A Compliance
4.6 Implement Continuous Improvement Strategies for Care Services
Assessing and Continually Improving Quality Management Systems
6 classes
5.1 Identify Key Components of Quality Management Systems in Elderly Care
5.2 Evaluate Current Quality Management Practices in Your Organization
5.3 Implement Effective Measurement Tools for Quality Assessment
5.4 Analyze Data to Identify Areas for Improvement in Care Services
5.5 Develop Action Plans for Enhancing Quality Management Systems
5.6 Establish a Culture of Continuous Improvement in Elderly Care
3
Strategic Planning for Quality Improvement
Understanding ISO 9001A Framework and Its Relevance in Elderly Care
6 classes
1.1 Explore the Principles of ISO 9001A in Elderly Care
1.2 Identify Key Components of the ISO 9001A Framework
1.3 Analyze the Importance of Quality Management in Elderly Care Services
1.4 Evaluate Current Practices Against ISO 9001A Standards
1.5 Develop a Strategic Plan for Implementing ISO 9001A
1.6 Assess the Impact of ISO 9001A on Quality Improvement Outcomes
Conducting a SWOT Analysis for Quality Improvement in Elderly Care
6 classes
2.1 Identify Strengths in Elderly Care Services
2.2 Analyze Weaknesses Impacting Quality of Care
2.3 Explore Opportunities for Improvement in Care Practices
2.4 Assess Threats to Quality in Elderly Care Services
2.5 Compile SWOT Findings into a Strategic Plan
2.6 Create an Action Plan for Implementing SWOT Insights
Setting Strategic Goals and Objectives for Quality Management
6 classes
3.1 Define Quality Management Goals for Elderly Care Services
3.2 Identify Key Performance Indicators for Quality Improvement
3.3 Analyze Stakeholder Needs in Quality Management Planning
3.4 Develop SMART Objectives for Effective Quality Management
3.5 Create a Strategic Plan Framework for Quality Improvement
3.6 Evaluate and Adjust Strategic Goals Based on Feedback
Developing a Strategic Action Plan for Quality Improvement
6 classes
4.1 Assess Current Quality Standards in Elderly Care
4.2 Identify Key Areas for Quality Improvement
4.3 Set SMART Goals for Quality Enhancement
4.4 Develop Action Steps for Strategic Implementation
4.5 Establish Metrics for Measuring Success
4.6 Communicate the Strategic Action Plan to Stakeholders
Monitoring and Evaluating Quality Improvement Initiatives
6 classes
5.1 Define Key Performance Indicators for Quality Improvement in Elderly Care
5.2 Identify Tools and Techniques for Monitoring Quality Improvement Initiatives
5.3 Analyze Data Collection Methods for Evaluating Quality Outcomes
5.4 Assess the Impact of Quality Improvement Initiatives on Elderly Care Services
5.5 Develop Strategies for Continuous Quality Monitoring and Feedback Loops
5.6 Create an Action Plan for Implementing Evaluation Findings in Quality Improvement
4
Service Quality Evaluation
Understanding Service Quality in Elderly Care
6 classes
1.1 Define Key Concepts of Service Quality in Elderly Care
1.2 Identify Stakeholders in Elderly Care Service Quality
1.3 Analyze Customer Expectations and Needs in Elderly Care
1.4 Evaluate Current Quality Measurement Tools Used in Elderly Care
1.5 Develop Strategies for Improving Service Quality in Elderly Care
1.6 Implement a Quality Management Framework for Elderly Care Services
Frameworks for Quality Evaluation in Health Services
6 classes
2.1 Identify Key Frameworks for Quality Evaluation in Health Services
2.2 Analyze the Role of ISO 9001A in Elderly Care Service Quality
2.3 Explore the Principles of Effective Quality Management Systems
2.4 Evaluate the Impact of Patient Feedback on Service Quality
2.5 Develop Metrics for Measuring Quality in Elderly Care
2.6 Implement Continuous Improvement Strategies for Quality Evaluation
Key Performance Indicators for Elderly Care Services
6 classes
3.1 Identify Key Performance Indicators in Elderly Care
3.2 Analyze the Importance of KPIs for Service Quality
3.3 Evaluate Effective Methods for Measuring KPIs
3.4 Develop a KPI Dashboard for Elderly Care Services
3.5 Implement Strategies for Improving KPI Outcomes
3.6 Review Case Studies of Successful KPI Applications
Assessing Service Quality through Stakeholder Feedback
6 classes
4.1 Identify Key Stakeholders in Elderly Care Services
4.2 Evaluate Stakeholder Expectations and Needs
4.3 Develop Effective Feedback Mechanisms for Stakeholders
4.4 Analyze Stakeholder Feedback for Quality Insights
4.5 Implement Changes Based on Feedback Analysis
4.6 Monitor and Review Stakeholder Feedback for Continuous Improvement
Continuous Improvement Strategies in Quality Management
6 classes
5.1 Identify Key Principles of Continuous Improvement in Elderly Care
5.2 Analyze Current Quality Management Practices in Elderly Care Services
5.3 Explore Tools and Techniques for Quality Improvement Implementation
5.4 Develop Action Plans for Continuous Improvement Initiatives
5.5 Evaluate the Impact of Improvement Strategies on Service Quality
5.6 Foster a Culture of Continuous Improvement Among Staff and Stakeholders
5
ISO 9001 Standards Implementation
Understanding ISO 9001 in Elderly Care Services
6 classes
1.1 Define ISO 9001: Key Concepts for Elderly Care Services
1.2 Explore the Principles of Quality Management in Elderly Care
1.3 Identify Key Benefits of ISO 9001 Implementation for Care Providers
1.4 Analyze the Requirements of ISO 9001 Specific to Elderly Care
1.5 Develop an Action Plan for Implementing ISO 9001 in Care Settings
1.6 Evaluate the Impact of ISO 9001 on Service Quality and Compliance
Establishing a Quality Management System (QMS)
6 classes
2.1 Define Key Concepts of a Quality Management System
2.2 Identify Stakeholders in Elderly Care Services QMS
2.3 Assess Current Practices Against ISO 9001 Standards
2.4 Develop a QMS Framework Tailored for Elderly Care
2.5 Establish Measurable Quality Objectives and Key Performance Indicators
2.6 Create an Implementation Plan for Continuous Improvement
Risk Management and Continual Improvement in Elderly Care
6 classes
3.1 Identify Key Risks in Elderly Care Services
3.2 Assess the Impact of Identified Risks
3.3 Develop Mitigation Strategies for Risk Management
3.4 Implement Risk Management Plans in Care Settings
3.5 Measure Effectiveness of Risk Management Practices
3.6 Foster a Culture of Continual Improvement in Elderly Care
Documentation and Record Keeping for Quality Assurance
6 classes
4.1 Identify Key Documentation Requirements for ISO 9001 Compliance
4.2 Develop a Record-Keeping System for Quality Assurance
4.3 Understand the Role of Documentation in Continuous Improvement
4.4 Implement Best Practices for Managing Quality Records
4.5 Evaluate Documentation Processes for Effectiveness and Compliance
4.6 Create an Action Plan for Ongoing Documentation Review and Updates
Leading Quality Audits and Assessments
6 classes
5.1 Understand the Importance of Quality Audits in Elderly Care Services
5.2 Identify Key ISO 9001 Standards Relevant to Quality Assessments
5.3 Develop Effective Auditing Techniques for Quality Management
5.4 Plan and Prepare for Successful Quality Assessments
5.5 Conducting Quality Audits: Best Practices and Common Pitfalls
5.6 Analyze Audit Results to Drive Continuous Improvement
6
Quality Management Principles
Understanding Quality Management Principles in Elderly Care
6 classes
1.1 Define Quality Management Principles in Elderly Care
1.2 Identify Key Elements of Quality Assurance Frameworks
1.3 Explore the Role of Leadership in Quality Management
1.4 Assess the Impact of Quality Management on Elderly Care Outcomes
1.5 Develop Strategies for Implementing Quality Improvement Initiatives
1.6 Evaluate the Effectiveness of Quality Management Practices
Customer Focus and Stakeholder Engagement
6 classes
2.1 Identify Key Stakeholders in Elderly Care Services
2.2 Analyze Customer Needs and Expectations
2.3 Develop Strategies for Effective Stakeholder Engagement
2.4 Implement Feedback Mechanisms for Continuous Improvement
2.5 Evaluate Customer Satisfaction in Elderly Care Services
2.6 Create an Action Plan for Enhancing Customer Focus
Leadership and Commitment in Quality Management
6 classes
3.1 Define Leadership's Role in Quality Management
3.2 Identify Key Principles of Commitment in Elderly Care
3.3 Explore the Connection Between Leadership and Quality Outcomes
3.4 Assess Leadership Styles That Enhance Quality Management
3.5 Develop a Commitment Action Plan for Staff Engagement
3.6 Evaluate Leadership Strategies for Continuous Improvement
Process Approach in Delivering Quality Care
6 classes
4.1 Identify Key Processes in Quality Care Delivery
4.2 Analyze the Role of Stakeholders in Care Processes
4.3 Map Out Care Pathways to Enhance Quality Management
4.4 Develop Metrics for Evaluating Care Process Effectiveness
4.5 Implement Continuous Improvement Strategies in Care Services
4.6 Evaluate the Impact of Process Changes on Care Quality
Continuous Improvement and Risk Management
6 classes
5.1 Assessing the Need for Continuous Improvement in Elderly Care
5.2 Identifying Key Performance Indicators for Quality Management
5.3 Implementing Effective Risk Assessment Strategies
5.4 Utilizing the Plan-Do-Check-Act Cycle for Continuous Improvement
5.5 Engaging Staff in Quality Improvement Initiatives
5.6 Evaluating the Impact of Changes on Elderly Care Services
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM