LAPT
London Academy of Professional Training
Certificate
Level 2-3
Foundation
LAPT Retail Centres
Certificate in Retail Operations Management
REF: RT-ROP-F
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Customer Service Excellence
2
Employee Performance Management
3
Retail Environment Design
4
Loss Prevention Techniques
5
Inventory Management
Understanding Inventory Fundamentals
5 classes
1.1 Defining Inventory and Its Role in Retail
1.2 Classifying Types of Inventory in Retail Operations
1.3 Understanding Key Inventory Metrics
1.4 Exploring Inventory Valuation Methods
1.5 Analyzing the Impact of Inventory Management on Profitability
Inventory Recording and Tracking Techniques
5 classes
2.1 Understanding Inventory Recording Systems
2.2 Exploring Barcode and RFID Technologies
2.3 Implementing Real-time Inventory Tracking
2.4 Analyzing Stock Level Reports
2.5 Ensuring Accuracy through Inventory Audits
Demand Forecasting and Replenishment Strategies
Addressing Inventory Challenges and Loss Prevention
6
Introduction to Retail Operations
Understanding the Retail Environment: Key Concepts and Terminologies
5 classes
1.1 Exploring Key Retail Terms and Definitions
1.2 Identifying Retail Channels and Formats
1.3 Analyzing Consumer Behavior in Retail
1.4 Discussing the Role of Technology in Retail
1.5 Applying Retail Concepts to Real-World Scenarios
Core Retail Operations: Customer Experience and Engagement Strategies
5 classes
2.1 Understanding Customer Experience Essentials
2.2 Identifying Key Customer Touchpoints
2.3 Implementing Effective Engagement Strategies
2.4 Analyzing Customer Feedback for Improvement
2.5 Enhancing Retail Operations through Technology
Inventory Management and Merchandising Tactics in Retail
5 classes
3.1 Understanding Inventory Management in Retail
3.2 Exploring Stock-keeping Units and Classification Systems
3.3 Implementing Inventory Replenishment Strategies
3.4 Analyzing Merchandising Principles and Display Techniques
3.5 Applying Data-Driven Merchandising Tactics
Introduction to Loss Prevention: Strategies and Best Practices
5 classes
4.1 Understanding the Importance of Loss Prevention in Retail
4.2 Identifying Common Sources of Retail Loss
4.3 Exploring Effective Loss Prevention Strategies
4.4 Implementing Best Practices for Inventory Management
4.5 Evaluating the Impact of Technology on Loss Prevention
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM